Shipping Policy
Shipping
Free Shipping:
The Fragrant Story is currently offering Free Standard Shipping on orders $70 and over to all Australian addresses.
Terms and conditions of the offer:
- Your order value must be at least $80
- Your delivery address must be located within Australia; and
- This offer is ongoing and is subject to change or may be withdrawn at any time
- Excludes corporate orders and whole sale orders
Shop today and save!
Standard delivery within Australia: All goods are dispatched from Melbourne and are delivered by Australia Post.
All orders will be dispatched in 2-3 business days.
Due to the Covid-19 outbreak, Australia Post is experiencing delays in its network. Upon dispatch, we will send you a notification email and your order should arrive within 5 to 15 business days
Please note it can take longer to remote and regional areas. We rely on our delivery partners to successfully deliver within their recommended service time frames.
The Fragrant Story cannot be held responsible for delays within the Postal network.
For Australian standard deliveries, please see below shipping charges:
- $10.00 flat rate postage and handling within Australia
- FREE delivery on orders over $80 (excludes corporate orders)
Please note that some rural locations may take slightly longer. Once your order leaves our warehouse, you will receive an email from Australia Post your tracking number, after which you can track your delivery. Please contact us at thefragrantstory@gmail.com and we will try to assist as best as possible. Please note once it has been shipped we can only assist with the information given from Auspost.